BUS 601: Professional Communication

• Artificial intelligence
• Artificial intelligence—social aspects
• Artificial intelligence in business
• ChatGPT
• Mass media policy
• Technological innovations
• Data mining Computer algorithms
• Language models
• Image recognition (computer vision)
• Cognition

• Artificial intelligence
• Artificial neural networks
• Algorithms
• Artificial intelligence in business

• Artificial intelligence
• Machine learning
• Websites
• Customer Services
• Product development

Keyword: “difficult conversations” doesn’t provide many satisfactory results. Instead search for the specific kind of conversation you want to review, e.g. relationship satisfaction, gender identity, marital conflict, workplace conversations, end of life, etc.

• Conversations
• Interpersonal relations
• Supportive communication
• Communication in management
• Communication strategies
• Communication patterns
• Workplace management
• Privilege (social sciences)
• Social justice
• Race relations
• Cross-cultural communication

Keyword: “difficult conversations” (some highly relevant results when you limit format to “trade publications”)

• Conversation
• Conflict management
• Dispute resolution
• Honesty
• Listening
• Language & emotions
• Psychological feedback
• Conversation analysis
• Fact-to-face communication
• Interpersonal communication
• Interpersonal relations
• Bad news
• Institutional racism

Keyword: "difficult conversations" (this keyword WORKS WELL). Narrow results to trade.

• Employees
• Leadership
• Employers
• Customers
• Verbal communication
• Corporate culture
• Collaboration
• Communication
• Decision making
• Productivity
• Women
• Politics

Keyword: DEI (don’t use; most results were in Spanish)

• Diversity & Inclusion policies
• Employment discrimination
• Discrimination (sociology)
• Employee selection
• Cultural competence
• Communication
• Cross-cultural communication
• Language policy
• Decision making
• Empathy
• Engagement (philosophy)
• Social change
• Social norms
• Gender inequality
• LGBTQ+ people
• Communities

Keyword: diversity in organizations (okay starting place; also try subject words below)

• Diversity in the workplace
• Equality in the workplace
• Affirmative action programs
• Corporate culture
• Work environment
• Personnel management
• Talent management
• Leadership
• Organizational behavior
• Women employees
• Women executives
• Human resources departments
• Employee recruitment
• Employee selection
• Employee retention
• Employment discrimination

Keyword: DEI (this keyword WORKS WELL in this database).

• Asset management
• Leadership
• Employes
• Executives
• Board of director
• Multiculturalism & pluralism
• Diversity equity & inclusion
• Workplace diversity
• Employment
• Careers
• Education
• Teams
• Trends

Keyword phrase: “hybrid work”

• Telecommuting
• Telecommunication
• Flexible work arrangements
• Social media
• Digital technology
• Digital communications
• Information sharing
• Confidence
• Personnel management
• Communication & technology
• Mobile communication systems
• Internet users

Keyword: “hybrid work” or “remote working” or “work from home” or “home office” LOTS of results in “trade publications” (14,000)

• Flexible work arrangements
• Telecommuting
• Virtual offices
• Home offices
• Employees
• Employee benefits
• Offices
• Work environment
• Remote computing
• Internet
• Flextime
• Work-life balance
• Job satisfaction
• Email
• Virtual private networks
• Teams in the workplace

Keyword: “hybrid work” (this keyword phrase WORKS WELL; Limit to trade publications).

• Hybrid work
• Flexibility
• Employees
• Teams
• Cooperation
• Collaboration
• Telecommunications
• Cloud computing
• Software
• Cost control
• Infrastructure
• Communication networks
• Equity
• Competition